Customer support ticket submission available 24 hours a day, 7 days a week on all messaging channels.
|Description:||FAQs plus Natural Language Processing along with a support ticket submission system gives you the ability to deliver outstanding customer service.|
|Created By:||TruCHAT Staff|
|NLP Intents Included:||3|
|Actions:||Email, Tagging, Create Ticket, NLP, Review All Data|
|Data Fields:||First Name, Last Name, Email, Phone, Phone Type, Texting Permission, Company, Support Issue, Urgency, How To Respond|
|Tagging:||"Customer Support Issue Submitted", "Existing Customer", "Not A Customer Yet"|
When creating a new TruCHAT chatbot please select "#007 Customer Support Chatbot W/Submit Issue & NLP & FAQs" for your template.