Customer support ticket submission available 24 hours a day, 7 days a week on all messaging channels.
|Description:||You can better serve your customers' needs by using this chatbot template to deliver your FAQs and take customer support tickets.|
|Created By:||TruCHAT Staff|
|NLP Intents Included:||0|
|Actions:||Email, Tagging, Create Ticket, Review All Data|
|Data Fields:||First Name, Last Name, Email, Phone, Phone Type, Texting Permission, Company, Support Issue, Urgency, How To Respond|
|Tagging:||"Customer Support Issue Submitted", "Existing Customer", "Not A Customer Yet"|
When creating a new TruCHAT chatbot please select "#006 Customer Support Chatbot W/Submit Ticket & FAQs" for your template.