TruCHAT Release Notes

What’s waiting for you in the latest release of TruCHAT

TruCHAT Continuous Improvement

We never stop listening to our customers. We’re always improving TruCHAT.

April 3, 2019

  • Spanish Language Support - NLP Intents now can be built using Spanish language.
  • Chatbot Level Script to Script Visual Diagram - See how your chatbot scripts are interconnected.
  • Visual Flow Diagram Enhancements - Keyboard shortcuts, snap to grid, improved magic wand, touch support.
  • Rich Gallery Cards - Now build sliding cards for Facebook Messenger and web.
  • Chatbot Selector - Now breadcrumb lets you switch between chatbots.
  • Bot-To-Bot Transfer - You can now transfer a visitor from one bot to another inside of scripts.
  • New Variables - Current Day of the Week and Current Day of the Week UTC
  • Intents Listing - Additional columns of information to better document your scripts
  • Intent Test Panel Improvements - Upgraded intents testing results with better information
  • Go-To-Script Component Enhancements - Made it more powerful and simpler to use.
  • Web Chat Widget Improvements - Now includes confirmation dialog to finish the chat session by visitor.
  • Variable Dropdowns - Now sorted for easier use.
  • Visual Flow Builder Labeling - Added clear labeling of what chatbot and what script you are currently viewing.

March 20, 2019

  • Chat Widget Title - You now can set the display name that appears on the chat widget header on the web separate from the chatbot widget name.
  • Transfer Live Chat To A Chatbot By Agent - Any given moment in a live chat with an agent they may transfer chat to a specific chatbot.
  • Apply a Function - You can apply a function to a numeric field (Round, Round-Ceiling, Round-Floor).
  • Apply a Function - You can apply a function to a string field (UpperCase, LowerCase, Trim, MD5)
  • Visual Flow Builder Step Improvement - ability to connect individual parts of the flow in the visual builder
  • Chat Design Controls Extended - You now can change font size, ability to show/hide timestamp, avatar, welcome system message.
  • Full-page Chat Enhancements - Various updates to the formatting and controls of the full-page and in-page display of the chat widget on the web.
  • Visual Flow Builder Script Navigation - Added ability to switch between scripts from dropdown in breadcrumb.
  • API Call Functionality - Greatly enhanced TruCHAT API with the ability to make a call to REST API from inside of the chatbot as well as ability to parse API responses.
  • Preserve Step’s Position Inside Visual Flow Builder - Visual Flow Builder now saves box positions after import/export, copy/paste, create from template cases.

March 5, 2019

  • Randomizer Step - allows you randomly select the path of script flow. Multiple settings, unlimited options
  • Returned Visitor - variable now available to use in conditionals
  • Live Agent Available - variable now available to use in conditionals
  • Chat Template Gallery - enhanced preview now showing
  • Javascript Call To Open/Start Chat - You can programatically collapse, expand, close and start chat with a click from a link or button on your html page

February 2019

  • Visual Flow Builder Functionality Major Improvements
  • Drag & Drop GOTO support in the Visual Flow Builder
  • Chat Widget Design - extended with color settings
  • Full Page and On-Page chat - place chat widget anywhere on a web page
  • Type Invitation Placeholder Text - customize hint text in input box
  • Initial Help Tour - quick tour of platform areas for a new users.
  • Ability To Send Email To Visitor - send email directly in your flows to the visitor
  • New Date/Time Variables - current year, month, day, hour.
  • New Content Variables - last user replay, last user quick replay, last user free text
  • Switch Component - to branch based on value
  • Custom Variable Formating
  • Additional Date / Time Session Values
  • Upgraded Export/Import of Chatbots - Now includes custom fields
  • Multichannel Integration Communication Improvements

January 2019

  • Global Fields
  • Slack Integration
  • Conditional Step - Test Field vs. Field
  • Chat History Details Expanded
  • Set Field - Set Field Value = To Other Field
  • Math Component Enhancements
  • Validation Of Chatbots Enhanced Messaging
  • Preview Chatbot - After Reset Funcationality
  • Chatbot Script Engine - Under The Hood Improvements
  • User Input - Free Text Can Now Save AND Process Through AI
  • Improved File Naming On Exports Of Chatbots & Intents

December 2018

  • Comment Component
  • Perform Action Math
  • Bold and Italics Text Treatment
  • Text Link Treatment
  • Extended List of Session Variables
  • User Input Component Usability Improvements
  • Font Awesome 5 Support
  • Zapier Integration
  • Statuses for Individual Scripts and Chatbots
  • User Input Editor improvement
  • Conditional Step Extended with New Variables
  • IE 11 Optimization
  • Improvement of Preview/Publication Process
  • Mobile Experience Improvements

November 2018

  • Copy/Paste Functionality (Components, Steps, Scripts)
  • Import/Expert Leads Improvements
  • System and Custom Field Unification
  • Summary for Lead Profile
  • Continue Current Step Option Added
  • Import/Export Intents
  • Download Transcripts
  • Perform Action/ Send Email Functionality Added

October 2018

  • New Script Editor (wysiwyg)
  • Improved Diagram View
  • Lead Profile
  • Custom Field and Variable Management
  • Redirect to Live Agent
  • Conditional Steps

August 2018

  • Twitter Channel Integration
  • Telegram Channel Integration
  • Viber Channel Integration
  • Navigation Redesign

June 2018

  • Chatbot Scripting + Chatbot AI
  • Working Hours
  • Script Editor
  • Intent Editor
  • Facebook Channel Integration

April 2018 Release

  • Skill Based Routing
  • Departments Management
  • Files Support
  • Engagements
  • Improved Chat Widget Design
  • Visitor Management Redesign
  • Agent Review
  • Chat Statistics

February 2018 Release

  • Widget Themes
  • Avatar Management
  • Chat Auto-assignment
  • Chat Monitoring
  • Chat Tags
  • Leads Management

December 2017 - Release

  • Live Chat Functionality
  • Ticket Management
  • Callbacks
  • Design Settings
  • History
  • Agent Management
  • Pre-Chat Survey
  • Post-Chat Survey
  • Canned Responses
  • Banned Users