Rich Gallery Cards - Now build sliding cards for Facebook Messenger and web.
Chatbot Selector - Now breadcrumb lets you switch between chatbots.
Bot-To-Bot Transfer - You can now transfer a visitor from one bot to another inside of scripts.
New Variables - Current Day of the Week and Current Day of the Week UTC
Intents Listing - Additional columns of information to better document your scripts
Intent Test Panel Improvements - Upgraded intents testing results with better information
Go-To-Script Component Enhancements - Made it more powerful and simpler to use.
Web Chat Widget Improvements - Now includes confirmation dialog to finish the chat session by visitor.
Variable Dropdowns - Now sorted for easier use.
Visual Flow Builder Labeling - Added clear labeling of what chatbot and what script you are currently viewing.
March 20, 2019
Chat Widget Title - You now can set the display name that appears on the chat widget header on the web separate from the chatbot widget name.
Transfer Live Chat To A Chatbot By Agent - Any given moment in a live chat with an agent they may transfer chat to a specific chatbot.
Apply a Function - You can apply a function to a numeric field (Round, Round-Ceiling, Round-Floor).
Apply a Function - You can apply a function to a string field (UpperCase, LowerCase, Trim, MD5)
Visual Flow Builder Step Improvement - ability to connect individual parts of the flow in the visual builder
Chat Design Controls Extended - You now can change font size, ability to show/hide timestamp, avatar, welcome system message.
Full-page Chat Enhancements - Various updates to the formatting and controls of the full-page and in-page display of the chat widget on the web.
Visual Flow Builder Script Navigation - Added ability to switch between scripts from dropdown in breadcrumb.
API Call Functionality - Greatly enhanced TruCHAT API with the ability to make a call to REST API from inside of the chatbot as well as ability to parse API responses.
Preserve Step’s Position Inside Visual Flow Builder - Visual Flow Builder now saves box positions after import/export, copy/paste, create from template cases.
March 5, 2019
Randomizer Step - allows you randomly select the path of script flow. Multiple settings, unlimited options
Returned Visitor - variable now available to use in conditionals
Live Agent Available - variable now available to use in conditionals
Chat Template Gallery - enhanced preview now showing
Javascript Call To Open/Start Chat - You can programatically collapse, expand, close and start chat with a click from a link or button on your html page
February 2019
Visual Flow Builder Functionality Major Improvements
Drag & Drop GOTO support in the Visual Flow Builder
Chat Widget Design - extended with color settings
Full Page and On-Page chat - place chat widget anywhere on a web page
Type Invitation Placeholder Text - customize hint text in input box
Initial Help Tour - quick tour of platform areas for a new users.
Ability To Send Email To Visitor - send email directly in your flows to the visitor
New Date/Time Variables - current year, month, day, hour.
New Content Variables - last user replay, last user quick replay, last user free text
Switch Component - to branch based on value
Custom Variable Formating
Additional Date / Time Session Values
Upgraded Export/Import of Chatbots - Now includes custom fields
Multichannel Integration Communication Improvements
January 2019
Global Fields
Slack Integration
Conditional Step - Test Field vs. Field
Chat History Details Expanded
Set Field - Set Field Value = To Other Field
Math Component Enhancements
Validation Of Chatbots Enhanced Messaging
Preview Chatbot - After Reset Funcationality
Chatbot Script Engine - Under The Hood Improvements
User Input - Free Text Can Now Save AND Process Through AI
Improved File Naming On Exports Of Chatbots & Intents