What’s waiting for you in the latest release of TruCHAT
We never stop listening to our customers. We’re always improving TruCHAT.
Variable Drop Down Boxes Now Combo Boxes - Searching and filtering the varialbes with the combo box now makes it faster to select the right variables
Breadrumb Now Includes Combo Boxes - Searching and filtering chatbots, scripts or connections made easier
Session Field Variables Reworked - Session fields are now called Custom Fields and are added into the contact or lead admin area as part of the record
New Chatbot Field Created - Now you can create unique fields that are only available inside a specific chatbot
New Session Field Created - Session fields are now chatbot specific and are cleared out to null/empty at the end of every session
Avatar On A Widget Button - Connection setting to turn on/off the use of the avatar graphic as the chatbot web widget button
Facebook Integration Rework - We reworked the integration setup for a connection to deploy on Facebook Messenger
TruMessaging Upgraded Editor - Made many improvements to the email template editor
Send SMS Text Blasts Now Available - You can send out an SMS Text Blast (using Twilio) to all your contacts
TruMessaging Contacts Fields - Now you only see fields that are populated in the contacts record and you can add an existing blank field to the record to manually populate the data
Added Column Settings On Live Activities - Now you can select what columns to show on chat activity monitoring
Content Step Redesign - Much cleaner UI inside a script's content step
Ready To Go Template Reviews - Added reviews system so you can rate templates and read reviews
New Chatbot Wizard - We made it much simpler to create a new chatbot by going through a step-by-step wizard
Improved Error Reporting - Updated the error reporting screens to make them better
Major Redesign Of Diagram View - We updated the design and layout of the Diagram View to make it more intuitive and pleasing to the eye
Add Sound Notification Setting - You can now turn on/off sound notifications on new messages received in your chatbot
Redesigned Menus In TruMESSAGING - Updated left hand menus to make them consistent with other TruVISIBILITY products
Add Preview Text To Email Blasts - Now you have a text field to populate the preview text that appears in your message lists on your email blasts
Create Email Blast Wizard - Building an email blast is not simplified as it uses a step-by-step wizard
Improved Working With Varialbes - Reworked/Improved how variables are placed in an email blast
Quick Reply Button Colors - Created separate color settings for quick reply buttons and rounding in the Connection-Designs
Publishing Chatbots Dialog - Improved publishing of chatbots with a progress wizard to make it easy to understand what is processing
Error Reports System Launched - Implemented a totally upgraded error reporting system where errors are listed and highlighted in the scripts
Live Error Validation - As you fix reported errors the warnings and error reports update to show current status
Improved Live Chat - Now when visitor switches between pages on website there is no interruption of conversation flow
Updated Connections Navigation - Added new navigation for better access to multiple connections
Upgraded Bread Crumb Navigation - System wide improvement on page navigation
Chatbot Trigger Updates - Fix issues with creation and copying of triggers
TruMessaging Campaign Building Wizard = added a step by step wizard to build a blast campaign
Upgraded All Blast Campaign Pages - redesigned and upgraded all TruMessaging blast campaign screens
Upgraded Campaign Statistics Dashboard - Rebuilt total dashboard of blast campaign statistics including top links, top domains
UI Updates To Settings - Better organization and improved visuals
Redesign Of Activities - Much better visualization of all the open/live chats sessions for monitoring
TruDRIVE Integration - Added TruDRIVE to integrations menu
More Help - Added lots more tool tip and page help in our Smart Support Chatbot
UI Upgrade Of Platform Navigation - Better designed the left column navigation options for organization
Two Step Authenticaion - Allowing confirmation of email address and phone number.
Twilio Integration - Simple setup of your Twilio account to send SMS Texting.
Send SMS Message - Now you can send a text message from a script using Twilio
Chatbots Published Without Triggers - Now you can publish a bot without a trigger.
Drag And Drop Components - You can simple drag a component onto the diagram from the ADD menu
Insert Variable Filter - You can search, find and add variable into any text box by using @ sign.
Improved Copy/Paste - Elements now easier to place at the right spot in a script
User Input Buttons now can now click and lead to external URL links.
Added Display Of Conversations used each month in the TruCHAT Dashboard.
Random Number Component can now set the low and high number limits by variable in addition to a fixed number.
Date Picker Tool used with date/time variable fields greatly improved.
Full Page Web View component updated.
Changed pricing of conversations over 1000 each month to a flat $0.02 each.
Improved Image Handling on Rich Cards and allow buttons to have same text prompt.
Various Core Upgrades to make all chatbots perform faster.
Added Priority Settins for chatbot triggers to allow for correct trigger firing when there is more than one.
Short Text Inputs now can handle up to 400 characters.
Added Loads Of Tool Tips to TruCHAT admin system to help every user.
Pop Up Widget Redesigned and streamlined in operation.
Redesigned The Connections Design page to make it easier to manage.
FAQ's can now be mass exported into a file and downloaded.
Created Integrations Admin area to configure Google Sheets, Google Calendar and Office Calendar outside of the component.
Static Menu now does not automatically scroll to show all the chatbot hamburger menu options.
Triggers that are not active will be visually different (shading) in the diagram view of the chatbot.
Admin UI updates to make navigating easier.
Pop Up Chat Widget was redesigned to deliver a better experience for all chatters.
Youtube Video element can now use a field variable instead of only a fixed url.
Chatbot Landing Page Video now has a more informative loading progress bar.
Added Time Variables from the perspective of the visitor's browser including time zone.
New Math Functions to determine time difference between two dates.
Updated Trigger functionality allowing you to create new connection from trigger element.
Upgraded Category creation in the FAQ Search System.
Upgraded Chatbot Listing page with new structure and columns.
Upgraded the Chatbot Preview system to test conditional triggers.
Upgraded Diagram View functionality.
Created New Export/Import Chatbot functionality to make it easier to duplicate and share chatbot code.
Step name changed to "Content" in the Add Functionality
Restructured Breadcrumb and subnavigation areas to improve functionality.
Brand New Trigger System which now lives on the Diagram View for much more powerful functionality.
Custom Tag management greatly enhanced with new functionality in the Perform Action.
Launched A New FAQ System to be able to create unlimited FAQS right in the Admin.
Created A New Search Element in a Content Step that searches the FAQs and Intents and displays internal and external FAQs and Articles.
Added Many New Chatbot Trigger Events such as Current Page Query, Current Page Address Fragment, Click On HTML Tag, Event Arugument, MetaTag TruCHAT.
Upgraded Media Gallery functionality eliminating unwanted scrolling top to bottom.
Addded Global Fields functionality in and out of Google Sheets.
Bot To Bot Transfer scrolling issue stabilized.
Custom Tags can be created from a field variable in Perform Actions. You can create multiple tags at once from a comma separated field value as well.
Swith Component now has CONTAINS in addition to EQUALS allowing chatbots to look for keywords to move to next script action.
Added into the text box the ability to allow text links to point to another script.
Width Setting of an embedded chatbot in the Design Connection tab now has slider settings all the way out to 100% Max.
Video upload now supports up to 1GB.
Avatar, System Messages and Time Stamp settings that appear on chatbots are no OFF by default in the Connection Design.
Updated the Drag And Resort Elements in a step so it works smoothly.
Fixed Copy/Duplicate/Import Chatbot where the API settings were not being transferred correctly.
Google Calendar Component now successfully sends out notifications and confirmations after meeting is set.
Media Gallery no longer shows empty box if you do not have a button text designated.
Text URL Link now shows full text instead of truncating.
Chatbot Landing Page mobile formating is fixed on centering.
Updated various text prompts and notifications to make more logical sense and have more complete information.
Improved the preview in the Connections Design tab.
Create Session & Global Fields through a simple import from xlsx file.
Changed default setting on all user inputs to be Continue Current Step
Jump To Chatbot link now is part of the visual view screen on Transfer To Another Chatbot
Connection Design now has over 100 different fonts you can use to customize appearance of the chatbot
Add Code To Header functionality for Chatbot Landing Pages to paste facebook, google, custom css or 3rd party code to your page.
Chatbot Landing Page Builder now lets you build out dynamic landing pages featuring your chatbot in minutes.
Connect your own personal domain to your chatbot landing page.
TruCHAT Admin navigation improvements to better manage your account.
User Inputs now display the needed information to better validate and proof your chatbots.
Default validation text now automatically added to Email and Phone fields.
Added quick navigation arrow link to go to the GOTO script so you can move quicker during proofing of your chatbot.
Relabled user input to make it more logical and intuitive.
Changed default widget size to large when creating a new connection for the web.
Improved Google Sheets component for handling global fields.
Reorganized step component for more logical access.
Reorganized the user input component for easier implementation.
New Join Fields option in Perform Actions component allows you to join multiple fields into one variable.
Released beta of Chatbot Landing Page Builder for public testing.
File Upload Component now lets you ask directly for a file upload in your chatbot
File Uploads Administration allows you to view all your uploaded files, sort, filter, export, download or share uploaded files from your visitors
Upgrade of Video Gallery to a Media Gallery where you can now present images along with videos
Affiliate Code now available to be placed on "Powered By TruCHAT" in the chat widget
Upgrade of the TruCHAT API to better work with JSON variables
Set Variable to Random Number allows you to create a random number with starting and ending point
New Split Field allows you to assign individual variables from a comma separated list
Unanswered questions in INTENTS now track the last instance and how many times an unanswered question has been asked
Image component can now be justified left, center or right and chat bubble can now be set to 0 - 100% transparent
Perform Action of Send Variable to AI Natural Language Understanding Intent system
Pin To Top feature to allow you to pin content to the very top of the chat window
Unpin Content through a perform action
Video Gallery component to allow for a multi-video presentation that gets pinned to the top and allows for scripts to run on start of a video and another script to run upon the completion of the video play
Multi-Select User Input allows visitor to select all that apply
Drop Down User Input allows you to present a long list of choices in a drop down
Edit Variables Inline as an option when you insert a variable in a text block
Added additional setup parameters to HTML scripts for full-page chats
Users with Chat Admin privileges can create new connections
Can now save a calendar appointment date in a variable
Can now use a custom SMTP server in the email component
User input now offers a Gallery Swatch button
Added enhanced number formatting for variables
New functionality was added to the rich card component
Conditional, Switch and Static Menu components now include tool tips
Added an optional Set Timeout parameter to transfer to agent function
Can now paste or create a component in the middle of the screen
Chatbot preview allows to specify and preserve a specific connection
Improvements & Fixes
Improved the Link Component editor in the Visual Flow Builder
Fixed issue with saving changes
Improved method to link a chatbot to a connection
Addressed an issue with left sidebar panel
Animation when chat widget appears was improved
Placeholder text inside the user input component was improved
Improved Add Component inside Visual Flow Builder
Improved text labeling throughout the TruCHAT
Improved the chatbot list layout
Addressed issue where a dialog box appears down too low in Visual Flow Builder
Other small UI improvements and fixes.
Mobile App update improves UI and performance on the TruCHAT mobile app.
Added Redirect to Live Agent notification on TruCHAT website and mobile app. This notification alerts you when a chatbot session has been transferred to a live agent.
Added a timeout to the Redirect to Live Agent function that allows the chatbot to continue the conversation if live agent is not available.
Undo/Redo added to the chatbot editors with stack to support multiple levels of undo.
Improvements & Fixes
System performance has been improved.
Variables are now consistent throughout the system.
Help is now available in the Visual Flow Builder.
Improved drag-and-drop in the Visual Flow Builder.
Improved right-hand sidebar functionality and usability.
Connection Types list order has been changed for clarity.
The Fields list is now sorted.
Reduced the size of the chatbot widget in minimized/collapsed mode.
Fixed issue with changing the Agent Avatar in user settings.
Added activity indicator to chatbot sessions in the Activities table.
Other small UI improves and fixes.
July 24, 2019
Calendar’s Notice Time - Increased interval to 24H
Connections Listing - Now shows which chatbots are routed to the connections
Connections Listing - Now sorted alphabetically
Expanded Help Sections - Expanded slide out of help area in admin.
Available Agents Functionality - Added Routing Check for Live Agent Available conditional test
Chatbot Templates - Now can include natural language understanding intents
Set Field String Formatter - You now can build stings using variables and text in the set field function.
Various UI Fixes - Improved UI enhancements throughout the platform.
July 10, 2019
Persistant Menu - Now you can add top or bottom a static menu with links to different scripts in the chatbot or to open an external web page.
Dynamic Image Call - You can now call a url to load up an image in your chatbot by building the url with static text and variables combined.
Various UI Fixes - Improved UI enhancements throughout the platform.
Live Agent Available - Improved the performance of the conditional test if a live agent is available.
June 26, 2019
Calendar Appointments on Google and Office 365 - Dynamically in real time visitors can set meeting times on a Google Calendar or Office 365 Calendar.
June 5, 2019
Templates - New templates section that better organizes and presents chatbot templates.
Template Live Preview - View templates live preview will help you to research a bot functionality.
My Templates - You now can save any of your chatbots as a template to reuse in your account in the future.
Project Platform Update - We migrated to the latest version of Angular Framework as result we greatly improved general stability and performance.
Help System - Adding of new HELP section on each page in the platform.
May 22, 2019
External Step - allows to inject and execute dynamically created steps. This is a perfect extension point of the system makes you possible to generate parts of a chatbot on the fly (runtime) programmatically.
Swatch/Gallery User Input - Use image swatches to present buttons to the user includes settings for size and external image call.
May 8, 2019
Custom Fonts - In the design settings you now use Google Fonts to incorporate in the web widget.
Chat Bubble Style - Border radiuses are not settable in the web chatbot widget design settings.
Floating Text Input Box - The user input box will now float and show as needed on full-page chatbots.
Diagram View Enhancements - Added subnavigation bar on Visual Flow Builder view for better navigation.
Webview Component - Enriches your web and Facebook chatbots with the ability to inject/call in HTML content from a webpage.
Various Animations - Added in eye-catching text animations throughout the chatbot on the web.
Custom Field Values As Buttons - User Input quick reply buttons can use custom fields as their values.
Dynamic Call For Image Source - You now can use Custom Fields as the image source for the image component.
Cards Component Enhancements - Rich Cards now have expanded features.
April 17, 2019
Rich Cards Component - enrich your media by creating slider galleries inside of your chatbots.
Main Sidebar Navigation Improvements - UIX improvements make your navigation simpler.
Active Chats Manager - gives you a new way to manage your chats and visitors.
Deployment Connections - Wizard based system to configure chatbot to channel connection.
April 3, 2019
Spanish Language Support - NLP Intents now can be built using Spanish language.
Chatbot Level Script to Script Visual Diagram - See how your chatbot scripts are interconnected.