TruCHAT Release Notes

What’s waiting for you in the latest release of TruCHAT

TruCHAT Continuous Improvement

We never stop listening to our customers. We’re always improving TruCHAT.

August 7, 2019

  • Site Navigation - Made improvements of top level navigation to make it easier to get where you need to go.
  • Chatbot Validation Improvements - Cleared up the issue of error and warning notices not clearing out after they have been fixed.
  • Chatbot Undo & Redo - Now you can undo or redo up to 20 previous edits/additions in your chatbot building development.
  • Administration Sorting - Fields are now sorted alphabetically
  • Visual Builder Improvements - Creating a new step or component in the Visual Builder now opens the editor immediately.
  • Transfer To Live Agent - Now you can set a timeout and GOTO if a live agent does not pickup up the chat in X seconds.
  • Visitor Waiting For Live Agent - New RED FLAG indicator when a visitor has requested and is waiting for a Live Agent to pickup the chat
  • User Interface Updates - Too many to list but we are tweaking code on all areas of the system to make development faster and more intuitive.
  • New Agent Notification - New setting to activate notifications for Live Agent Requested.

July 24, 2019

  • Calendar’s Notice Time - Increased interval to 24H
  • Connections Listing - Now shows which chatbots are routed to the connections
  • Connections Listing - Now sorted alphabetically
  • Expanded Help Sections - Expanded slide out of help area in admin.
  • Available Agents Functionality - Added Routing Check for Live Agent Available conditional test
  • Chatbot Templates - Now can include natural language understanding intents
  • Set Field String Formatter - You now can build stings using variables and text in the set field function.
  • Various UI Fixes - Improved UI enhancements throughout the platform.

July 10, 2019

  • Persistant Menu - Now you can add top or bottom a static menu with links to different scripts in the chatbot or to open an external web page.
  • Dynamic Image Call - You can now call a url to load up an image in your chatbot by building the url with static text and variables combined.
  • Various UI Fixes - Improved UI enhancements throughout the platform.
  • Live Agent Available - Improved the performance of the conditional test if a live agent is available.

June 26, 2019

  • Calendar Appointments on Google and Office 365 - Dynamically in real time visitors can set meeting times on a Google Calendar or Office 365 Calendar.

June 5, 2019

  • Templates - New templates section that better organizes and presents chatbot templates.
  • Template Live Preview - View templates live preview will help you to research a bot functionality.
  • My Templates - You now can save any of your chatbots as a template to reuse in your account in the future.
  • Project Platform Update - We migrated to the latest version of Angular Framework as result we greatly improved general stability and performance.
  • Help System - Adding of new HELP section on each page in the platform.

May 22, 2019

  • External Step - allows to inject and execute dynamically created steps. This is a perfect extension point of the system makes you possible to generate parts of a chatbot on the fly (runtime) programmatically.
  • Swatch/Gallery User Input - Use image swatches to present buttons to the user includes settings for size and external image call.

May 8, 2019

  • Custom Fonts - In the design settings you now use Google Fonts to incorporate in the web widget.
  • Chat Bubble Style - Border radiuses are not settable in the web chatbot widget design settings.
  • Floating Text Input Box - The user input box will now float and show as needed on full-page chatbots.
  • Diagram View Enhancements - Added subnavigation bar on Visual Flow Builder view for better navigation.
  • Webview Component - Enriches your web and Facebook chatbots with the ability to inject/call in HTML content from a webpage.
  • Various Animations - Added in eye-catching text animations throughout the chatbot on the web.
  • Custom Field Values As Buttons - User Input quick reply buttons can use custom fields as their values.
  • Dynamic Call For Image Source - You now can use Custom Fields as the image source for the image component.
  • Cards Component Enhancements - Rich Cards now have expanded features.

April 17, 2019

  • Rich Cards Component - enrich your media by creating slider galleries inside of your chatbots.
  • Main Sidebar Navigation Improvements - UIX improvements make your navigation simpler.
  • Active Chats Manager - gives you a new way to manage your chats and visitors.
  • Deployment Connections - Wizard based system to configure chatbot to channel connection.

April 3, 2019

  • Spanish Language Support - NLP Intents now can be built using Spanish language.
  • Chatbot Level Script to Script Visual Diagram - See how your chatbot scripts are interconnected.
  • Visual Flow Diagram Enhancements - Keyboard shortcuts, snap to grid, improved magic wand, touch support.
  • Rich Gallery Cards - Now build sliding cards for Facebook Messenger and web.
  • Chatbot Selector - Now breadcrumb lets you switch between chatbots.
  • Bot-To-Bot Transfer - You can now transfer a visitor from one bot to another inside of scripts.
  • New Variables - Current Day of the Week and Current Day of the Week UTC
  • Intents Listing - Additional columns of information to better document your scripts
  • Intent Test Panel Improvements - Upgraded intents testing results with better information
  • Go-To-Script Component Enhancements - Made it more powerful and simpler to use.
  • Web Chat Widget Improvements - Now includes confirmation dialog to finish the chat session by visitor.
  • Variable Dropdowns - Now sorted for easier use.
  • Visual Flow Builder Labeling - Added clear labeling of what chatbot and what script you are currently viewing.

March 20, 2019

  • Chat Widget Title - You now can set the display name that appears on the chat widget header on the web separate from the chatbot widget name.
  • Transfer Live Chat To A Chatbot By Agent - Any given moment in a live chat with an agent they may transfer chat to a specific chatbot.
  • Apply a Function - You can apply a function to a numeric field (Round, Round-Ceiling, Round-Floor).
  • Apply a Function - You can apply a function to a string field (UpperCase, LowerCase, Trim, MD5)
  • Visual Flow Builder Step Improvement - ability to connect individual parts of the flow in the visual builder
  • Chat Design Controls Extended - You now can change font size, ability to show/hide timestamp, avatar, welcome system message.
  • Full-page Chat Enhancements - Various updates to the formatting and controls of the full-page and in-page display of the chat widget on the web.
  • Visual Flow Builder Script Navigation - Added ability to switch between scripts from dropdown in breadcrumb.
  • API Call Functionality - Greatly enhanced TruCHAT API with the ability to make a call to REST API from inside of the chatbot as well as ability to parse API responses.
  • Preserve Step’s Position Inside Visual Flow Builder - Visual Flow Builder now saves box positions after import/export, copy/paste, create from template cases.

March 5, 2019

  • Randomizer Step - allows you randomly select the path of script flow. Multiple settings, unlimited options
  • Returned Visitor - variable now available to use in conditionals
  • Live Agent Available - variable now available to use in conditionals
  • Chat Template Gallery - enhanced preview now showing
  • Javascript Call To Open/Start Chat - You can programatically collapse, expand, close and start chat with a click from a link or button on your html page

February 2019

  • Visual Flow Builder Functionality Major Improvements
  • Drag & Drop GOTO support in the Visual Flow Builder
  • Chat Widget Design - extended with color settings
  • Full Page and On-Page chat - place chat widget anywhere on a web page
  • Type Invitation Placeholder Text - customize hint text in input box
  • Initial Help Tour - quick tour of platform areas for a new users.
  • Ability To Send Email To Visitor - send email directly in your flows to the visitor
  • New Date/Time Variables - current year, month, day, hour.
  • New Content Variables - last user replay, last user quick replay, last user free text
  • Switch Component - to branch based on value
  • Custom Variable Formating
  • Additional Date / Time Session Values
  • Upgraded Export/Import of Chatbots - Now includes custom fields
  • Multichannel Integration Communication Improvements

January 2019

  • Global Fields
  • Slack Integration
  • Conditional Step - Test Field vs. Field
  • Chat History Details Expanded
  • Set Field - Set Field Value = To Other Field
  • Math Component Enhancements
  • Validation Of Chatbots Enhanced Messaging
  • Preview Chatbot - After Reset Funcationality
  • Chatbot Script Engine - Under The Hood Improvements
  • User Input - Free Text Can Now Save AND Process Through AI
  • Improved File Naming On Exports Of Chatbots & Intents

December 2018

  • Comment Component
  • Perform Action Math
  • Bold and Italics Text Treatment
  • Text Link Treatment
  • Extended List of Session Variables
  • User Input Component Usability Improvements
  • Font Awesome 5 Support
  • Zapier Integration
  • Statuses for Individual Scripts and Chatbots
  • User Input Editor improvement
  • Conditional Step Extended with New Variables
  • IE 11 Optimization
  • Improvement of Preview/Publication Process
  • Mobile Experience Improvements

November 2018

  • Copy/Paste Functionality (Components, Steps, Scripts)
  • Import/Expert Leads Improvements
  • System and Custom Field Unification
  • Summary for Lead Profile
  • Continue Current Step Option Added
  • Import/Export Intents
  • Download Transcripts
  • Perform Action/ Send Email Functionality Added

October 2018

  • New Script Editor (wysiwyg)
  • Improved Diagram View
  • Lead Profile
  • Custom Field and Variable Management
  • Redirect to Live Agent
  • Conditional Steps

August 2018

  • Twitter Channel Integration
  • Telegram Channel Integration
  • Viber Channel Integration
  • Navigation Redesign

June 2018

  • Chatbot Scripting + Chatbot AI
  • Working Hours
  • Script Editor
  • Intent Editor
  • Facebook Channel Integration

April 2018 Release

  • Skill Based Routing
  • Departments Management
  • Files Support
  • Engagements
  • Improved Chat Widget Design
  • Visitor Management Redesign
  • Agent Review
  • Chat Statistics

February 2018 Release

  • Widget Themes
  • Avatar Management
  • Chat Auto-assignment
  • Chat Monitoring
  • Chat Tags
  • Leads Management

December 2017 - Release

  • Live Chat Functionality
  • Ticket Management
  • Callbacks
  • Design Settings
  • History
  • Agent Management
  • Pre-Chat Survey
  • Post-Chat Survey
  • Canned Responses
  • Banned Users