What’s waiting for you in the latest release of TruCHAT
TruCHAT
Continuous Improvement
We never stop listening to our customers. We’re always improving TruCHAT.
August 7, 2019
Site Navigation - Made improvements of top level navigation to make it easier to get where you need to go.
Chatbot Validation Improvements - Cleared up the issue of error and warning notices not clearing out after they have been fixed.
Chatbot Undo & Redo - Now you can undo or redo up to 20 previous edits/additions in your chatbot building development.
Administration Sorting - Fields are now sorted alphabetically
Visual Builder Improvements - Creating a new step or component in the Visual Builder now opens the editor immediately.
Transfer To Live Agent - Now you can set a timeout and GOTO if a live agent does not pickup up the chat in X seconds.
Visitor Waiting For Live Agent - New RED FLAG indicator when a visitor has requested and is waiting for a Live Agent to pickup the chat
User Interface Updates - Too many to list but we are tweaking code on all areas of the system to make development faster and more intuitive.
New Agent Notification - New setting to activate notifications for Live Agent Requested.
July 24, 2019
Calendar’s Notice Time - Increased interval to 24H
Connections Listing - Now shows which chatbots are routed to the connections
Connections Listing - Now sorted alphabetically
Expanded Help Sections - Expanded slide out of help area in admin.
Available Agents Functionality - Added Routing Check for Live Agent Available conditional test
Chatbot Templates - Now can include natural language understanding intents
Set Field String Formatter - You now can build stings using variables and text in the set field function.
Various UI Fixes - Improved UI enhancements throughout the platform.
July 10, 2019
Persistant Menu - Now you can add top or bottom a static menu with links to different scripts in the chatbot or to open an external web page.
Dynamic Image Call - You can now call a url to load up an image in your chatbot by building the url with static text and variables combined.
Various UI Fixes - Improved UI enhancements throughout the platform.
Live Agent Available - Improved the performance of the conditional test if a live agent is available.
June 26, 2019
Calendar Appointments on Google and Office 365 - Dynamically in real time visitors can set meeting times on a Google Calendar or Office 365 Calendar.
June 5, 2019
Templates - New templates section that better organizes and presents chatbot templates.
Template Live Preview - View templates live preview will help you to research a bot functionality.
My Templates - You now can save any of your chatbots as a template to reuse in your account in the future.
Project Platform Update - We migrated to the latest version of Angular Framework as result we greatly improved general stability and performance.
Help System - Adding of new HELP section on each page in the platform.
May 22, 2019
External Step - allows to inject and execute dynamically created steps. This is a perfect extension point of the system makes you possible to generate parts of a chatbot on the fly (runtime) programmatically.
Swatch/Gallery User Input - Use image swatches to present buttons to the user includes settings for size and external image call.
May 8, 2019
Custom Fonts - In the design settings you now use Google Fonts to incorporate in the web widget.
Chat Bubble Style - Border radiuses are not settable in the web chatbot widget design settings.
Floating Text Input Box - The user input box will now float and show as needed on full-page chatbots.
Diagram View Enhancements - Added subnavigation bar on Visual Flow Builder view for better navigation.
Webview Component - Enriches your web and Facebook chatbots with the ability to inject/call in HTML content from a webpage.
Various Animations - Added in eye-catching text animations throughout the chatbot on the web.
Custom Field Values As Buttons - User Input quick reply buttons can use custom fields as their values.
Dynamic Call For Image Source - You now can use Custom Fields as the image source for the image component.
Cards Component Enhancements - Rich Cards now have expanded features.
April 17, 2019
Rich Cards Component - enrich your media by creating slider galleries inside of your chatbots.
Main Sidebar Navigation Improvements - UIX improvements make your navigation simpler.
Active Chats Manager - gives you a new way to manage your chats and visitors.
Deployment Connections - Wizard based system to configure chatbot to channel connection.
April 3, 2019
Spanish Language Support - NLP Intents now can be built using Spanish language.
Chatbot Level Script to Script Visual Diagram - See how your chatbot scripts are interconnected.
Rich Gallery Cards - Now build sliding cards for Facebook Messenger and web.
Chatbot Selector - Now breadcrumb lets you switch between chatbots.
Bot-To-Bot Transfer - You can now transfer a visitor from one bot to another inside of scripts.
New Variables - Current Day of the Week and Current Day of the Week UTC
Intents Listing - Additional columns of information to better document your scripts
Intent Test Panel Improvements - Upgraded intents testing results with better information
Go-To-Script Component Enhancements - Made it more powerful and simpler to use.
Web Chat Widget Improvements - Now includes confirmation dialog to finish the chat session by visitor.
Variable Dropdowns - Now sorted for easier use.
Visual Flow Builder Labeling - Added clear labeling of what chatbot and what script you are currently viewing.
March 20, 2019
Chat Widget Title - You now can set the display name that appears on the chat widget header on the web separate from the chatbot widget name.
Transfer Live Chat To A Chatbot By Agent - Any given moment in a live chat with an agent they may transfer chat to a specific chatbot.
Apply a Function - You can apply a function to a numeric field (Round, Round-Ceiling, Round-Floor).
Apply a Function - You can apply a function to a string field (UpperCase, LowerCase, Trim, MD5)
Visual Flow Builder Step Improvement - ability to connect individual parts of the flow in the visual builder
Chat Design Controls Extended - You now can change font size, ability to show/hide timestamp, avatar, welcome system message.
Full-page Chat Enhancements - Various updates to the formatting and controls of the full-page and in-page display of the chat widget on the web.
Visual Flow Builder Script Navigation - Added ability to switch between scripts from dropdown in breadcrumb.
API Call Functionality - Greatly enhanced TruCHAT API with the ability to make a call to REST API from inside of the chatbot as well as ability to parse API responses.
Preserve Step’s Position Inside Visual Flow Builder - Visual Flow Builder now saves box positions after import/export, copy/paste, create from template cases.
March 5, 2019
Randomizer Step - allows you randomly select the path of script flow. Multiple settings, unlimited options
Returned Visitor - variable now available to use in conditionals
Live Agent Available - variable now available to use in conditionals
Chat Template Gallery - enhanced preview now showing
Javascript Call To Open/Start Chat - You can programatically collapse, expand, close and start chat with a click from a link or button on your html page
February 2019
Visual Flow Builder Functionality Major Improvements
Drag & Drop GOTO support in the Visual Flow Builder
Chat Widget Design - extended with color settings
Full Page and On-Page chat - place chat widget anywhere on a web page
Type Invitation Placeholder Text - customize hint text in input box
Initial Help Tour - quick tour of platform areas for a new users.
Ability To Send Email To Visitor - send email directly in your flows to the visitor
New Date/Time Variables - current year, month, day, hour.
New Content Variables - last user replay, last user quick replay, last user free text
Switch Component - to branch based on value
Custom Variable Formating
Additional Date / Time Session Values
Upgraded Export/Import of Chatbots - Now includes custom fields
Multichannel Integration Communication Improvements
January 2019
Global Fields
Slack Integration
Conditional Step - Test Field vs. Field
Chat History Details Expanded
Set Field - Set Field Value = To Other Field
Math Component Enhancements
Validation Of Chatbots Enhanced Messaging
Preview Chatbot - After Reset Funcationality
Chatbot Script Engine - Under The Hood Improvements
User Input - Free Text Can Now Save AND Process Through AI
Improved File Naming On Exports Of Chatbots & Intents