TruCHAT Release Notes

TruCHAT is great today, and will be even greater tomorrow

TruCHAT Is Getting Better Every Week

Our software engineering team currently is releasing updates every two weeks.

March 2019

  • Randomizer Step - allows you randomly select the path of script flow. Multiple settings, unlimited options
  • Returned Visitor - variable now available to use in conditionals
  • Live Agent Available - variable now available to use in conditionals
  • Chat Template Gallery - enhanced preview now showing
  • Javascript Call To Open/Start Chat - You can programatically collapse, expand, close and start chat with a click from a link or button on your html page

February 2019

  • Visual Flow Builder Functionality Major Improvements
  • Drag & Drop GOTO support in the Visual Flow Builder
  • Chat Widget Design - extended with color settings
  • Full Page and On-Page chat - place chat widget anywhere on a web page
  • Type Invitation Placeholder Text - customize hint text in input box
  • Initial Help Tour - quick tour of platform areas for a new users.
  • Ability To Send Email To Visitor - send email directly in your flows to the visitor
  • New Date/Time Variables - current year, month, day, hour.
  • New Content Variables - last user replay, last user quick replay, last user free text
  • Switch Component - to branch based on value
  • Custom Variable Formating
  • Additional Date / Time Session Values
  • Upgraded Export/Import of Chatbots - Now includes custom fields
  • Multichannel Integration Communication Improvements

January 2019

  • Global Fields
  • Slack Integration
  • Conditional Step - Test Field vs. Field
  • Chat History Details Expanded
  • Set Field - Set Field Value = To Other Field
  • Math Component Enhancements
  • Validation Of Chatbots Enhanced Messaging
  • Preview Chatbot - After Reset Funcationality
  • Chatbot Script Engine - Under The Hood Improvements
  • User Input - Free Text Can Now Save AND Process Through AI
  • Improved File Naming On Exports Of Chatbots & Intents

December 2018

  • Comment Component
  • Perform Action Math
  • Bold and Italics Text Treatment
  • Text Link Treatment
  • Extended List of Session Variables
  • User Input Component Usability Improvements
  • Font Awesome 5 Support
  • Zapier Integration
  • Statuses for Individual Scripts and Chatbots
  • User Input Editor improvement
  • Conditional Step Extended with New Variables
  • IE 11 Optimization
  • Improvement of Preview/Publication Process
  • Mobile Experience Improvements

November 2018

  • Copy/Paste Functionality (Components, Steps, Scripts)
  • Import/Expert Leads Improvements
  • System and Custom Field Unification
  • Summary for Lead Profile
  • Continue Current Step Option Added
  • Import/Export Intents
  • Download Transcripts
  • Perform Action/ Send Email Functionality Added

October 2018

  • New Script Editor (wysiwyg)
  • Improved Diagram View
  • Lead Profile
  • Custom Field and Variable Management
  • Redirect to Live Agent
  • Conditional Steps

August 2018

  • Twitter Channel Integration
  • Telegram Channel Integration
  • Viber Channel Integration
  • Navigation Redesign

June 2018

  • Chatbot Scripting + Chatbot AI
  • Working Hours
  • Script Editor
  • Intent Editor
  • Facebook Channel Integration

April 2018 Release

  • Skill Based Routing
  • Departments Management
  • Files Support
  • Engagements
  • Improved Chat Widget Design
  • Visitor Management Redesign
  • Agent Review
  • Chat Statistics

February 2018 Release

  • Widget Themes
  • Avatar Management
  • Chat Auto-assignment
  • Chat Monitoring
  • Chat Tags
  • Leads Management

December 2017 - Release

  • Live Chat Functionality
  • Ticket Management
  • Callbacks
  • Design Settings
  • History
  • Agent Management
  • Pre-Chat Survey
  • Post-Chat Survey
  • Canned Responses
  • Banned Users