TruCHAT Release Notes

November 2019

• Pin To Top feature to allow you to pin content to the very top of the chat window
• Unpin Content through a perform action
• Video Gallery component to allow for a multi-video presentation that gets pinned to the top and allows for scripts to run on start of a video and another script to run upon the completion of the video play
• Multi-Select User Input allows visitor to select all that apply
• Drop Down User Input allows you to present a long list of choices in a drop down
• Edit Variables Inline as an option when you insert a variable in a text block

September 2019

New Features

• Added additional setup parameters to HTML scripts for full-page chats
• Users with Chat Admin privileges can create new connections
• Can now save a calendar appointment date in a variable
• Can now use a custom SMTP server in the email component
• User input now offers a Gallery Swatch button
• Added enhanced number formatting for variables
• New functionality was added to the rich card component
• Conditional, Switch and Static Menu components now include tool tips
• Added an optional Set Timeout parameter to transfer to agent function
• Can now paste or create a component in the middle of the screen
• Chatbot preview allows to specify and preserve a specific connection

Improvements & Fixes

• Improved the Link Component editor in the Visual Flow Builder
• Fixed issue with saving changes
• Improved method to link a chatbot to a connection
• Addressed an issue with left sidebar panel
• Animation when chat widget appears was improved
• Placeholder text inside the user input component was improved
• Improved Add Component inside Visual Flow Builder
• Improved text labeling throughout the TruCHAT
• Improved the chatbot list layout
• Addressed issue where a dialog box appears down too low in Visual Flow Builder
• Other small UI improvements and fixes.

August 2019

New Features

• Mobile App update improves UI and performance on the TruCHAT mobile app.
• Added Redirect to Live Agent notification on TruCHAT website and mobile app. This notification alerts you when a chatbot session has been transferred to a live agent.
• Added a timeout to the Redirect to Live Agent function that allows the chatbot to continue the conversation if live agent is not available.
• Undo/Redo added to the chatbot editors with stack to support multiple levels of undo.

Improvements & Fixes

• System performance has been improved.
• Variables are now consistent throughout the system.
• Help is now available in the Visual Flow Builder.
• Improved drag-and-drop in the Visual Flow Builder.
• Improved right-hand sidebar functionality and usability.
• Connection Types list order has been changed for clarity.
• The Fields list is now sorted.
• Reduced the size of the chatbot widget in minimized/collapsed mode.
• Fixed issue with changing the Agent Avatar in user settings.
• Added activity indicator to chatbot sessions in the Activities table.
• Other small UI improves and fixes.

July 24, 2019

• Calendar’s Notice Time - Increased interval to 24H
• Connections Listing - Now shows which chatbots are routed to the connections
• Connections Listing - Now sorted alphabetically
• Expanded Help Sections - Expanded slide out of help area in admin.
• Available Agents Functionality - Added Routing Check for Live Agent Available conditional test
• Chatbot Templates - Now can include natural language understanding intents
• Set Field String Formatter - You now can build stings using variables and text in the set field function.
• Various UI Fixes - Improved UI enhancements throughout the platform.

July 10, 2019

• Persistant Menu - Now you can add top or bottom a static menu with links to different scripts in the chatbot or to open an external web page.
• Dynamic Image Call - You can now call a url to load up an image in your chatbot by building the url with static text and variables combined.
• Various UI Fixes - Improved UI enhancements throughout the platform.
• Live Agent Available - Improved the performance of the conditional test if a live agent is available.

June 26, 2019

• Calendar Appointments on Google and Office 365 - Dynamically in real time visitors can set meeting times on a Google Calendar or Office 365 Calendar.

June 5, 2019

• Templates - New templates section that better organizes and presents chatbot templates.
• Template Live Preview - View templates live preview will help you to research a bot functionality.
• My Templates - You now can save any of your chatbots as a template to reuse in your account in the future.
• Project Platform Update - We migrated to the latest version of Angular Framework as result we greatly improved general stability and performance.
• Help System - Adding of new HELP section on each page in the platform.

May 22, 2019

• External Step - allows to inject and execute dynamically created steps. This is a perfect extension point of the system makes you possible to generate parts of a chatbot on the fly (runtime) programmatically.
• Swatch/Gallery User Input - Use image swatches to present buttons to the user includes settings for size and external image call.

May 8, 2019

• Custom Fonts - In the design settings you now use Google Fonts to incorporate in the web widget.
• Chat Bubble Style - Border radiuses are not settable in the web chatbot widget design settings.
• Floating Text Input Box - The user input box will now float and show as needed on full-page chatbots.
• Diagram View Enhancements - Added subnavigation bar on Visual Flow Builder view for better navigation.
• Webview Component - Enriches your web and Facebook chatbots with the ability to inject/call in HTML content from a webpage.
• Various Animations - Added in eye-catching text animations throughout the chatbot on the web.
• Custom Field Values As Buttons - User Input quick reply buttons can use custom fields as their values.
• Dynamic Call For Image Source - You now can use Custom Fields as the image source for the image component.
• Cards Component Enhancements - Rich Cards now have expanded features.

April 17, 2019

• Rich Cards Component - enrich your media by creating slider galleries inside of your chatbots.
• Main Sidebar Navigation Improvements - UIX improvements make your navigation simpler.
• Active Chats Manager - gives you a new way to manage your chats and visitors.
• Deployment Connections - Wizard based system to configure chatbot to channel connection.

April 3, 2019

• Spanish Language Support - NLP Intents now can be built using Spanish language.
• Chatbot Level Script to Script Visual Diagram - See how your chatbot scripts are interconnected.
• Visual Flow Diagram Enhancements - Keyboard shortcuts, snap to grid, improved magic wand, touch support.
• Rich Gallery Cards - Now build sliding cards for Facebook Messenger and web.
• Chatbot Selector - Now breadcrumb lets you switch between chatbots.
• Bot-To-Bot Transfer - You can now transfer a visitor from one bot to another inside of scripts.
• New Variables - Current Day of the Week and Current Day of the Week UTC
• Intents Listing - Additional columns of information to better document your scripts
• Intent Test Panel Improvements - Upgraded intents testing results with better information
• Go-To-Script Component Enhancements - Made it more powerful and simpler to use.
• Web Chat Widget Improvements - Now includes confirmation dialog to finish the chat session by visitor.
• Variable Dropdowns - Now sorted for easier use.
• Visual Flow Builder Labeling - Added clear labeling of what chatbot and what script you are currently viewing.

March 20, 2019

• Chat Widget Title - You now can set the display name that appears on the chat widget header on the web separate from the chatbot widget name.
• Transfer Live Chat To A Chatbot By Agent - Any given moment in a live chat with an agent they may transfer chat to a specific chatbot.
• Apply a Function - You can apply a function to a numeric field (Round, Round-Ceiling, Round-Floor).
• Apply a Function - You can apply a function to a string field (UpperCase, LowerCase, Trim, MD5)
• Visual Flow Builder Step Improvement - ability to connect individual parts of the flow in the visual builder
• Chat Design Controls Extended - You now can change font size, ability to show/hide timestamp, avatar, welcome system message.
• Full-page Chat Enhancements - Various updates to the formatting and controls of the full-page and in-page display of the chat widget on the web.
• Visual Flow Builder Script Navigation - Added ability to switch between scripts from dropdown in breadcrumb.
• API Call Functionality - Greatly enhanced TruCHAT API with the ability to make a call to REST API from inside of the chatbot as well as ability to parse API responses.
• Preserve Step’s Position Inside Visual Flow Builder - Visual Flow Builder now saves box positions after import/export, copy/paste, create from template cases.

March 5, 2019

• Randomizer Step - allows you randomly select the path of script flow. Multiple settings, unlimited options
• Returned Visitor - variable now available to use in conditionals
• Live Agent Available - variable now available to use in conditionals
• Chat Template Gallery - enhanced preview now showing
• Javascript Call To Open/Start Chat - You can programatically collapse, expand, close and start chat with a click from a link or button on your html page

February 2019

• Visual Flow Builder Functionality Major Improvements
• Drag & Drop GOTO support in the Visual Flow Builder
• Chat Widget Design - extended with color settings
• Full Page and On-Page chat - place chat widget anywhere on a web page
• Type Invitation Placeholder Text - customize hint text in input box
• Initial Help Tour - quick tour of platform areas for a new users.
• Ability To Send Email To Visitor - send email directly in your flows to the visitor
• New Date/Time Variables - current year, month, day, hour.
• New Content Variables - last user replay, last user quick replay, last user free text
• Switch Component - to branch based on value
• Custom Variable Formating
• Additional Date / Time Session Values
• Upgraded Export/Import of Chatbots - Now includes custom fields
• Multichannel Integration Communication Improvements

January 2019

• Global Fields
• Slack Integration
• Conditional Step - Test Field vs. Field
• Chat History Details Expanded
• Set Field - Set Field Value = To Other Field
• Math Component Enhancements
• Validation Of Chatbots Enhanced Messaging
• Preview Chatbot - After Reset Funcationality
• Chatbot Script Engine - Under The Hood Improvements
• User Input - Free Text Can Now Save AND Process Through AI
• Improved File Naming On Exports Of Chatbots & Intents

December 2018

• Comment Component
• Perform Action Math
• Bold and Italics Text Treatment
• Text Link Treatment
• Extended List of Session Variables
• User Input Component Usability Improvements
• Font Awesome 5 Support
• Zapier Integration
• Statuses for Individual Scripts and Chatbots
• User Input Editor improvement
• Conditional Step Extended with New Variables
• IE 11 Optimization
• Improvement of Preview/Publication Process
• Mobile Experience Improvements

November 2018

• Copy/Paste Functionality (Components, Steps, Scripts)
• Import/Expert Leads Improvements
• System and Custom Field Unification
• Summary for Lead Profile
• Continue Current Step Option Added
• Import/Export Intents
• Download Transcripts
• Perform Action/ Send Email Functionality Added

October 2018

• New Script Editor (wysiwyg)
• Improved Diagram View
• Lead Profile
• Custom Field and Variable Management
• Redirect to Live Agent
• Conditional Steps

August 2018

• Twitter Channel Integration
• Telegram Channel Integration
• Viber Channel Integration
• Navigation Redesign

June 2018

• Chatbot Scripting + Chatbot AI
• Working Hours
• Script Editor
• Intent Editor
• Facebook Channel Integration

April 2018 Release

• Skill Based Routing
• Departments Management
• Files Support
• Engagements
• Improved Chat Widget Design
• Visitor Management Redesign
• Agent Review
• Chat Statistics

February 2018 Release

• Widget Themes
• Avatar Management
• Chat Auto-assignment
• Chat Monitoring
• Chat Tags
• Leads Management

December 2017 - Release

• Live Chat Functionality
• Ticket Management
• Callbacks
• Design Settings
• History
• Agent Management
• Pre-Chat Survey
• Post-Chat Survey
• Canned Responses
• Banned Users