TruCHAT Live Chat is a customer service powerhouse for customer service and sales departments.
Speed up the time it takes for an agent to reply to common questions by building up a library of easy access canned responses.
Route to the right agent based on the specific skills required to help the customer. Skills such as department or language or level of knowledge.
Connect with customers anytime, anywhere with the TruCHAT Mobile App for iPhone & Android. The app allows authorized remote users to securely monitor chat sessions, view chat histories, & more.
All TruCHAT accounts come with unlimited seats for all your agents. You do not have to pay for each agent.
No longer worry about scheduling errors or conflicts. TruCHAT’s advanced agent management and agent work schedule management.
Customers can enter support information and create tickets. Manage tickets through the TruCHAT dashboard or mobile app.
Greet your website visitors proactively and show them you care. The TruCHAT live chat window pop up based upon triggers such as time on site, time on page, and many more.
With TruCHAT you can have your live agents transfer the visitor to any of the chatbots available in the account. This is great for handing the customer off to complete a routine data capture task.
Only TruCHAT integrates live chat and chatbot to create a powerful solution for any application, any organization, anytime, anywhere. Route to live agents when they're available. Route to the chatbot when they're not! Live chat takeover allows agents to take over a chatbot session in progress through the TruCHAT dashboard or mobile app.
Ready to get started?