TruCHAT Live Chat is a customer service powerhouse for customer service and sales departments.
Route to agents in distributed locations based upon visitors' locations.
Route to the right agent based on the specific skills required to help the customer.
Connect with customers anytime, anywhere with the TruCHAT Mobile App for iPhone & Android. The app allows authorized remote users to securely monitor chat sessions, view chat histories, & more. Get it in the App Store or Google Play.
No longer worry about scheduling errors or conflicts. TruCHAT’s advanced agent management and agent work schedule management.
Customers can enter support information and create tickets. Manage tickets through the TruCHAT dashboard or mobile app.
Greet your website visitors proactively and show them you care. The TruCHAT live chat window pop up based upon triggers such as time on site, time on page, and many more.
Great visitors with an initial survey to help route chat sessions, capture lead information and more. Post-chat agent reviews let you see who your stars are.
Only TruCHAT integrates live chat and chatbot to create a powerful solution for any application, any organization, anytime, anywhere. Route to live agents when they're available. Route to the chatbot when they're not! Live chat takeover allows agents to take over a chatbot session in progress through the TruCHAT dashboard or mobile app.
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